Frequently Asked Questions
Everything you need to know about furnishing your urban sanctuary.
What is the standard shipping timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer White Glove delivery services?
Yes, for select large furniture pieces, we offer a White Glove service that includes room-of-choice delivery, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale items are not eligible for return.
How can I track my CityPost order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your shipment's progress in real-time.
Are your wood products sustainably sourced?
At CityPost, we prioritize the planet. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger home investments.